FAQ / Help

My Profile

How can I change my personal information?

I forgot my password, how can I get it back?

How can I change my password?

Why do you need so much information?

Why was something in my profile rejected?

How do I change my email address?

How can I update my contact preferences?

How do I modify my gender if it is incorrect in my profile?

How do I make sure that the correct city is in my profile?

My password is not working or I forgot my password.

It doesn't seem to save my profile information after I enter it.

My Photos

How can I upload a photo of myself?

How do I set my main photo?

My photo won't upload onto the site.

Site Features (Email, Flirt)

I am receiving emails that I do not want

How can I send a message?

How can I send a flirt?

I wish to receive email alerts / newsletters

Where do I find my flirts?

How do I block a user from emailing me?

How do I add or remove someone from my favorites?

How can I stop receiving email notifications from your site?

How can I receive email notifications from your site?

Membership and Billing

What does a free membership give me?

How come I was billed twice for this month?

Where is my billing history?

How do I deactivate my free account?

Who can I contact about my paid membership?

Why can't I complete the join form?

How do I cancel my paid membership?

Is this a free site?

When is my next payment due?

I have tried to upgrade several times, it tells me the transaction is denied.

I just signed up and it will not let me read my emails, what is wrong?

Can I pay by check?


Privacy policy

Online safety tips

How do I stop receiving pop ups from this site?

Can I join from outside the United States?

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